Frequently Asked Questions
Everything you need to know about shopping with Concord Feed & Pet Supply
What is your shipping policy for pet apparel and accessories?
We offer standard and expedited shipping across the continental United States. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email as soon as your package departs our warehouse.
How do I ensure I select the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck circumference, chest girth, and back length to compare against our specific garment measurements for the best fit.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are in original condition with tags attached and free of pet hair. Please visit our returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your pet fashion products durable and machine washable?
Most of our apparel is designed for durability and ease of care. While many items are machine washable on a gentle cycle, we recommend checking the specific care label on each product to maintain its quality and longevity.
Do you offer international shipping?
Currently, we only ship within the United States. We are looking into expanding our shipping capabilities to pet lovers worldwide in the near future.